Shipping policy

Shipping Policy

Thank you for shopping with Playful Puddycat! Each of our cat toys is handmade with care, and we work to get your order on its way as quickly as possible.

Order Processing

Orders are typically processed and shipped within 48 hours, Monday through Friday, excluding major holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping and Tracking

Once your order ships, you will receive a shipping confirmation with tracking information when tracking is available.

Please allow time for the carrier's tracking system to update after your order has been shipped.

Delivery Times

Delivery times vary depending on the shipping destination and carrier service. Carrier delays may occasionally occur and are outside our direct control.

Shipping Address

Please review your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.

Delayed, Lost, or Damaged Packages

If your package appears to be significantly delayed, lost, or arrives damaged, please contact us so we can review the situation with you.

For damaged orders, please keep the packaging and take photos of the package and product, as these may be needed to help resolve the issue.

Questions

If you have questions about your order or shipping, please contact Playful Puddycat through the contact information provided on our website.